558h Terms and Conditions

These terms and conditions ("Terms") form a legal agreement between the 558h platform and its user ("you" or "member"). By using 558h's website, mobile application or any related service, you are considered to have fully accepted these Terms.

Some key definitions used in this agreement are as follows:

• "Platform" means 558h's website, app and all related digital services.
• "Member" means the person who has created a registered account on 558h and is using the service.
• "Balance" means the total amount of funds in a member's account, including both real money and bonus funds.
• "Bet" means a wager placed by a member on a specific outcome.
• "Bonus" means any promotional benefit provided by 558h, such as a welcome bonus or cashback.

These Terms are governed by the laws and regulations applicable in Bangladesh. Any dispute or ambiguity will be resolved in accordance with the laws of Bangladesh.

To create an account on 558h, a member must provide accurate, complete and up-to-date information. The name, mobile number and payment details provided at registration must be true and correct.

2.1 One Account Policy

Each person may create only one account. Creating multiple accounts using the same device, IP address, mobile number or payment account is strictly prohibited. If this rule is violated, all related accounts will be suspended immediately and any bonuses in those accounts will be forfeited.

2.2 Registration on Behalf of Third Parties

Operating an account on behalf of or for the benefit of another person is not permitted. A 558h account is entirely personal and non-transferable.

2.3 Identity Verification (KYC)

Before processing a withdrawal, 558h reserves the right to verify a member's identity. This process may require submission of a national ID card, birth certificate or other government documents. Withdrawals may be temporarily held until identity verification is completed successfully.

The minimum age to use any service on 558h is 21 years. Creating an account or using the platform is strictly prohibited for anyone under 21. If asked to verify age at registration or at any stage, the member must provide the relevant documents.

If it is proven that a minor has used an account, that account will be closed immediately and all funds and bonuses in the account will be forfeited. No refund will be made in this situation.

558h takes a firm stance against minors gambling. If you suspect that a family member is using the platform without authorisation, please contact our support team immediately.

It is your own responsibility to keep your 558h account login details (username and password) completely confidential. This information should not be shared with anyone.

4.1 Password Security Guidelines

• Create a password with at least 8 characters, one uppercase letter and one number.
• Do not use the same password you use on other sites.
• Change your password at regular intervals.
• Avoid accessing your account from public devices or unsecured networks.

4.2 Unauthorised Access

If you notice any unauthorised access or suspicious activity on your account, report it immediately to 558h's 24/7 live chat support. If any loss occurs due to sharing account details with others, the member bears full responsibility.

558h supports deposits and withdrawals via bKash, Nagad, Rocket and bank transfer (including major banks such as Dutch-Bangla Bank, BRAC Bank and Islami Bank).

5.1 Deposit Limits and Rules

• Minimum deposit amount: ৳100 (for all methods).
• Deposits must always be made from the member's own registered payment account.
• Depositing from a third-party account is strictly prohibited and funds will not be refunded in such cases.
• After a deposit is completed, it may take some time for it to appear in the account balance.

5.2 Withdrawal Limits and Process

• Minimum withdrawal amount: ৳800.
• Withdrawal requests are generally processed within 30 minutes to 3 hours.
• Withdrawals will only be sent to the member's own registered payment account.
• Withdrawals may be delayed until identity verification is completed.

5.3 Suspicious Transactions

In the case of any suspicious transaction, unusual betting pattern or possible fraud, 558h reserves the right to suspend any transaction and conduct an investigation. During an investigation, the withdrawal facility of the related account may be temporarily disabled.

558h offers new members a welcome bonus of 200% on the first deposit, up to a maximum of ৳15,000. The bonus amount must be wagered 15 times before it can be withdrawn.

6.1 Wagering Example

For example: if you deposit ৳1,000, your bonus will be ৳2,000 and your total balance will be ৳3,000. Before withdrawing the ৳2,000 bonus, you must place a total of ৳2,000 × 15 = ৳30,000 in bets. Only after completing this amount in bets can winnings from the bonus be withdrawn.

6.2 Bonus Usage Terms

• One account will not receive more than one welcome bonus.
• Bonus funds cannot be withdrawn directly; they become withdrawable only after the wagering requirement is met.
• If an attempt is made to claim bonus benefits using multiple accounts, all related accounts will be closed.
• 558h reserves the right to change or cancel bonus offers.

6.3 VIP Cashback

VIP members receive cashback on weekly net losses: up to 0.5% at Bronze level, up to 1.0% at Silver level and up to 1.5% at Gold level. For example, if a Silver-level member's net loss in one week is ৳20,000, they will receive ৳20,000 × 1.0% = ৳200 in cashback. Cashback is generally paid every Monday.

Every bet placed on 558h is considered a contract. Once a bet is placed, it cannot be withdrawn or changed, unless specific rules apply in particular circumstances.

7.1 Bet Cancellation Circumstances

558h reserves the right to cancel a bet in the following circumstances:

• If a game or event is cancelled or does not finish within the scheduled time.
• If incorrect odds are displayed due to a technical error and a bet was placed at those odds.
• If the result of a match or event is suspicious or allegations of corruption arise.

7.2 Technical Issues

If the result of a bet or game cannot be determined due to a server outage, internet disconnection or other technical issue, 558h will determine the result from the last saved state according to its own logs. In this case, 558h's decision will be considered final.

All members of 558h must use the platform honestly and in accordance with the rules. The following activities are strictly prohibited:

• Any attempt to hack, manipulate or make unauthorised changes to the platform's software or gaming system.
• Using multiple accounts or creating artificial betting patterns to improperly claim bonus benefits.
• Impersonating another member, staff or 558h authority, or misusing their name or information.
• Placing bets or playing games using automated software, bots or scripts.
• Using the platform for any form of money laundering or illegal activity.
• Registering an account or completing a payment process by providing false or misleading information.

If any of these prohibited activities is proven, the related account will be permanently closed, all balances will be forfeited and legal action may be taken if necessary.

558h reserves the right to temporarily or permanently close any member's account for any reason and without prior notice. However, under normal circumstances without a rule violation, the member will be informed as much as possible before the account is closed.

9.1 Closure at Member's Own Request

If a member wishes to close their account, they can contact 558h via live chat or email. The opportunity to withdraw any outstanding balance will be given before the account is closed, but bonuses for which the wagering requirement has not been met will be cancelled.

9.2 Inactive Accounts

If there has been no login or transaction for 12 months or more, an account may be declared "inactive". In this case, the member will be notified at their registered mobile number or email. No maintenance fee will be deducted from the balance in an inactive account.

558h gives the highest importance to protecting members' personal information. To learn more about how information collected during registration and transactions is stored and used, please read our Privacy Policy.

All financial transactions are secured using SSL encryption technology. Members' payment information is not sold or shared with third parties, though information may be provided to relevant authorities where legally required.

558h believes that gaming is a form of entertainment and should never be a cause of financial problems. Members are advised to keep their betting within limits and not to wager beyond their means.

If a member feels that gaming is having a negative effect on their daily life or financial situation, they are encouraged to follow the guidance on 558h's Responsible Gaming page. Detailed information on setting personal limits, Self-Exclusion and getting support is available there.

11.1 Self-Exclusion Feature

Any member may, at their own discretion, block their account for a set period (7 days, 1 month, 6 months or 1 year) or permanently. To make this request, contact us via live chat or email. While self-exclusion is active, deposits will not be possible.

558h reserves the right to change, amend or update these terms and conditions at any time. If there is a significant change, an attempt will be made to notify members at their registered mobile number or email.

Continuing to use the site after updated terms have been published will be taken to mean that the member has accepted the new terms. It is therefore advised to review this page regularly.

If you have any questions about the new terms or find them difficult to understand, contact the 558h support team directly. To learn more about us, read the About Us page.

If you have any questions, complaints, or need clarification about these terms and conditions, contact the 558h support team through the following methods:

• Live Chat: Available 24 hours a day, 7 days a week — in Bengali and English.
• Email: [email protected] — support is provided in Bengali and English.

Our support team will try to resolve your issue as quickly as possible. For common queries, you can also visit our FAQ section, where answers to frequently asked questions are compiled in one place.

558h is always committed to providing the best service to its members. Any issue or suggestion you have matters to us.