558h Privacy Policy

This privacy policy applies to all users of the 558h platform. When you create an account on 558h, use our services, or access our website, the terms of this policy take effect. This document is an integral part of our Terms and Conditions.

558h operates a safe and trusted online entertainment platform for users in Bangladesh. We believe your personal information is your own asset — and we handle it responsibly accordingly. You can also find information on any relevant matter in our Frequently Asked Questions (FAQ) section.

1.1 Registration and Account Information

When you create an account on 558h, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification — we serve only users aged 21+)
• Mobile number and email address
• Username and password (stored in encrypted form)
• National identity card or passport number (during identity verification)

1.2 Transaction Information

The financial information we process for your deposit and withdrawal activities includes:

• Transaction numbers for bKash, Nagad, Rocket or bank transfers
• Transaction amount and date
• Partial bank account details where applicable

We never store card numbers or complete financial credentials.

1.3 Technical Information

The following information may be recorded automatically while you use our services:

• IP address and device type
• Browser type and operating system
• Website access time and session information
• Information obtained from cookies and web beacons
• Gaming activity history and betting patterns

1.4 Information from Communications

When you contact our support team via live chat or email, we may retain the details of that conversation. This helps us resolve your issues more quickly in the future.

558h uses your information for the following legitimate purposes:

2.1 Account Management and Identity Verification

Your information is used to create, maintain and secure your account. Confirming identity for age verification (21+) and compliance with anti-money laundering regulations is an obligation we must meet.

2.2 Transaction Processing

Information is required to process your deposits and withdrawals securely and to maintain records of financial transactions. All transactions, including verification of the minimum ৳100 deposit and ৳800 withdrawal limits, are handled on the basis of this information.

2.3 Service Improvement

By analysing your usage patterns, we improve the platform experience — this information is used to add new games, simplify navigation, and make payment methods faster.

2.4 Security and Fraud Prevention

We analyse technical information to ensure platform security and to detect and prevent unauthorised access, fraud, or malicious activity.

2.5 Legal Compliance

It is our legal responsibility to provide information to authorities for audits, investigations, or reporting under applicable laws and regulations.

2.6 Customer Support

Your contact information is used to answer your questions, resolve complaints, and operate 24/7 support services.

558h never sells your personal information to third parties. However, limited information may be shared in the following circumstances:

3.1 Service Provider Partners

Necessary information may be shared with trusted partners who provide payment processing, technical infrastructure, and cybersecurity services. These partners operate under strict confidentiality agreements and may use the information only for the specified purpose.

3.2 Legal Obligations

In the case of a court order, directive from a government authority, or a legitimate request from a law enforcement agency, we are obliged to provide the required information.

3.3 Responsible Gaming Support

As part of our Responsible Gaming programme, if a user is identified as being at risk of addiction or harm, limited information may be shared with relevant support organisations — in the best interests of the user.

3.4 Business Restructuring

In the event of a merger, acquisition, or sale of assets, customer information may be transferred. We will notify you appropriately before any such change.

558h applies industry-standard security measures to protect your information:

• SSL Encryption: All data exchanged between the website and your browser is encrypted using TLS/SSL technology.
• Data Encryption: Sensitive information stored on servers — particularly passwords — is protected with strong encryption algorithms.
• Access Control: Only authorised personnel can access specific data; every access is logged.
• Firewall and Intrusion Detection: Our systems are monitored at all times and suspicious activity is flagged automatically.
• Regular Security Audits: Our systems are regularly tested by third-party experts.
• Two-Factor Verification (OTP): OTP verification is mandatory during suspicious logins or important account changes.

However, it is not possible to guarantee complete security when transmitting data over the internet — this applies to all online platforms. We take the utmost precautions and respond promptly to any incident.

5.1 What Are Cookies

Cookies are small text files stored in your browser. They help the website remember your preferences and personalise your experience.

5.2 The Cookies We Use

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: For remembering language preferences and site settings.
• Analytics Cookies: To understand which parts of the site users visit most — without identifying individuals.

5.3 Cookie Control

You can disable non-essential cookies from your browser settings at any time. However, some features of the site may not function correctly as a result.

558h retains information in accordance with the following policy:

• Account Information: For as long as the account is active, and for a specified period after closure as required by law.
• Transaction Records: Retained for the mandatory period required by financial regulatory rules.
• Communication History: Retained for a limited period for the purpose of improving support services.
• Technical Logs: Retained for a short period for security monitoring purposes.

After the specified period, information is securely deleted or anonymised.

As a 558h user, you have the following rights over your own information:

7.1 Right to Access

You may request a copy of the information we hold about you. We aim to respond within 30 days of receiving a verifiable request.

7.2 Right to Rectification

If you believe the information we hold about you is incomplete or incorrect, you may request a correction.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or contractual requirements.

7.4 Right to Restrict Processing

In certain cases you may request that the use of your information be limited.

7.5 Right to Opt Out of Marketing Communications

You may opt out of promotional messages and communications at any time — via account settings or with the help of the support team.

To exercise any of the above rights or to learn more, please contact us through our support channels.

558h strictly does not provide services to anyone under the age of 21. We verify age at registration, and any attempt by a minor to create an account is rejected. No personal information is knowingly collected from minors.

If you are aware that a minor has been able to create an account, please inform our support team immediately.

Our platform may contain links to external websites. 558h is not responsible for the privacy policies of these third-party sites. When you visit another site, their own privacy policy will apply. In addition, payment service providers bKash, Nagad, and Rocket have their own privacy policies, which take effect during transactions.

558h reserves the right to update this privacy policy at any time. If any significant changes are made, we will publish a notice on the website and inform registered users via mobile or email.

Continuing to use our services after a change means you have accepted the new policy. We therefore recommend checking this page regularly.

For any questions, comments, or requests regarding this privacy policy, contact 558h through the channels below. Further details about the organisation are available on our About Us page.